Billing Notification

223 Technology uses a state-of-the-art real time billing system for our customers. You may go to your billing interface to review invoices, statements, payments, and manage your account. You may also have invoices and statements emailed to you as they post to your account. If you choose to have your invoices and statements sent via snail mail, an additional $2.00 monthly processing fee will apply.

Updating Your Account Information

You must inform 223 Technology of any changes to your customer information using your billing Interface located at https://www.billingorchard.com/clients. This includes addresses, phone numbers, contact names, and most importantly your email address. All notices from 223 Technology are sent via email. It is essential that you periodically review and update your account information. Disruptions in service could occur if your account information is not kept current.

Collection Procedures

If your account becomes overdue after the due date you will receive a reminder via email that we have not received your payment. If payment is not received within 5 days of the due date you will experience an interruption in service (FTP and other services). Your account will then be turned over to our collection department and a reinstatement fee of $25 will be assessed to your account. If you experience an interruption in service due to nonpayment, you may contact collections at: 877-223-7203.

If you fail to pay for services rendered, when your account becomes more that 60 days past due, we will remove your data from our servers and your delinquency will be reported to the credit bureau. If we pursue any legal remedy and obtain judgment against you, we will enforce that judgment. If you pay and we receive notice of returned payment for any reason to include insufficient funds and/or fraud, we will charge you any associated collection costs to include attorney and collection fees. Please note that there will be a $200.00 processing fee charged along with the balance due on all accounts that were processed through the credit bureau.

If You Pay by Credit Card

If you pay by credit card, your credit card will be charged at the time of setup for new services. For the recurring amount due for existing services on your account, your credit card will be charged on or about the first day of every month. Please ensure that we have updated credit card information at all times. If your credit card is declined, your service will be suspended. 223 Technology will attempt to provide an email notice that your credit card has been declined, however if your account is deactivated for a balance due, you will be subject to a $25 reactivation fee. You must send us an email requesting to have your service reactivated whereby we will charge your credit card the $25 reactivation fee.

If you initiate a chargeback through your credit card company for any reason, 223 Technology may at its own discretion immediately suspend your service. To re-establish your service, 223 Technology may require you to provide a secure form of payment, which, at 223 Technology's own discretion, may include a signed and notarized statement that you authorize 223 Technology LLC to charge your credit card for the appropriate amount. This amount will include a $25 reactivation fee. 223 Technology may at its own discretion, require certified funds for reactivation of the account.

If You Pay by Personal or Company Check

If you pay by personal or company check, you will be invoiced at the time of setup for new services, however these services will not be provisioned until we receive your payment. For the recurring amount due for existing services on your account, you will be invoiced on or about the first day of every month. Your payment is considered late after 15 days and your service will be suspended. Please ensure that we have your most recent contact information at all times. 223 Technology will attempt to provide an email notice that your account is past due, however if your account is suspended for a balance due, you will be subject to a $25 reactivation fee. You must submit a reactivation request via email and possibly a secure form of payment to reestablish your service. Please mail payments to:

223 Interactive LLC
7 Great Valley Parkway, Suite 210
Malvern, PA 19355

Pricing

223 Interactive LLC reserves the right to change its pricing of products and services at any time. If the customer is on a prepaid account, the customer has the right to accept or deny the new rates. Should the customer deny the new rates, 223 Technology LLC shall provide the customer a prorated refund at current rates of any unused time.

Disk Usage

If you need more disk space than your service plan allows for, 223 Technology will provide additional space in increments of 5MB at the rate of $0.20 per MegaByte.

When you are within 80% of the maximum utilization of the disk space allotted in your hosting solution, 223 Technology will notify you at the email address that is listed in the server information section of your control panel. If you do not provide an e-mail there, you run the risk of not receiving this important information. Irrespective whether or not you receive the 80% disk usage notification, you are still responsible for the disk space your account utilizes. Therefore, it is recommended that you check your disk usage using the detailed disk usage tools provided by the hosting control panel.

If you exceed your disk space limit, you may be required to buy additional space in order to restore all services or remove data to bring your disk space utilization under the allowable limit. Also, you will be subject to disk space overage charges.

Billing Cycle

223 Technology offers a monthly billing cycle to all customers for most plans. Whether your billing cycle is quarterly, semi-annually, or annually your bill will recur on the 1st day of the month. For most plans, new services ordered will be pro-rated the first month. 223 Technology does not pro-rate all plans, If you have billing questions, please submit a ticket to us using the online ticket system found within our online billing system. If you must speak with a representative, please call 877-223-7203; understand, however, that a ticket inquiry will receive a more timely response.

Data Transfer

223 Technology charges $0.05 per MB should you exceed your allotted monthly data transfer. 223 Technology offers dedicated bandwidth packages for customers who require greater amounts of bandwidth. Only a handful of customers exceed 223 Technology's generous data transfer allocations.

Upgrade Policy

If you upgrade, your next statement will reflect the difference between what you are currently paying and the fee for your new service. A setup fee is required for some upgrades. If you have questions about changing your account or would like to upgrade you account, please contact an account manager at 1-877-223-7203 for details.

Support Policy

223 Technology provideds free email technical support for all of it's products and services. We do not provide any phone support for technical inquiries.

In the event of any dispute regarding these rules, 223 Technology may determine violations of these rules in its sole discretion.

Late Fee

In the event that your account is deactivated due to nonpayment, please review your account online for the overdue amount. Your payment must include the $25.00 late fee for your account(s) to be reactivated.

Service Cancellation

To authenticate a cancellation request, you must email us 72 hours prior to our billing cycle, being the 1st of every month. You must include your account email address, account name and the domain on which you want to cancel the service.

We cannot accept cancellation requests over the phone for security reasons. If cancellation request has not been confirmed prior to 72 hours, 223 Technology LLC is not responsible for auto processing charges, and customer agrees to accept responsibility with bank or credit card company.

If you have specific questions about cancelling your account with 223 Technology LLC, please contact us at 1-877-223-7203. A representative will be happy to present your options and assist you with your request.

Thank you for your service,

223 Interactive LLC