Billing
Billing Notification
223 Interactive Web Studios uses a state-of-the-art real time billing system for our customers. You may go to your billing interface to review invoices, statements, payments, and manage your account. You may also have invoices and statements emailed to you as they post to your account. If you choose to have your invoices and statements sent via snail mail, an additional $2.00 monthly processing fee will apply.
Updating Your Account Information
You must inform 223 Interactive Web Studios of any changes to your customer information using your billing Interface located at https://www.billingorchard.com/clients. This includes addresses, phone numbers, contact names, and most importantly your email address. All notices from 223 Interactive Web Studios are sent via email. It is essential that you periodically review and update your account information. Disruptions in service could occur if your account information is not kept current.
Collection Procedures
If your account becomes overdue after the due date you will receive a reminder via email that we have not received your payment. If payment is not received within 5 days of the due date you will experience an interruption in service (FTP and other services). Your account will then be turned over to our collection department and a reinstatement fee of $25 will be assessed to your account. If you experience an interruption in service due to nonpayment, you may contact collections at: 484.461.5223
If you fail to pay for services rendered, when your account becomes more that 60 days past due, we will remove your data from our servers and your delinquency will be reported to the credit bureau. If we pursue any legal remedy and obtain judgment against you, we will enforce that judgment. If you pay and we receive notice of returned payment for any reason to include insufficient funds and/or fraud, we will charge you any associated collection costs to include attorney and collection fees. Please note that there will be a $200.00 processing fee charged along with the balance due on all accounts that were processed through the credit bureau.
If You Pay by Credit Card
If you pay by credit card, your credit card will be charged at the time of setup for new services. For the recurring amount due for existing services on your account, your credit card will be charged on or about the first day of every month. Please ensure that we have updated credit card information at all times. If your credit card is declined, your service will be suspended. 223 Interactive Web Studios will attempt to provide an email notice that your credit card has been declined, however if your account is deactivated for a balance due, you will be subject to a $25 reactivation fee. You must send us an email requesting to have your service reactivated whereby we will charge your credit card the $25 reactivation fee.
If you initiate a chargeback through your credit card company for any reason, 223 Interactive Web Studios may at its own discretion immediately suspend your service. To re-establish your service, 223 Interactive Web Studios may require you to provide a secure form of payment, which, at our own discretion, may include a signed and notarized statement that you authorize 223 Interactive Web Studios to charge your credit card for the appropriate amount. This amount will include a $25 reactivation fee. 223 Interactive Web Studios may at its own discretion, require certified funds for reactivation of the account.
If You Pay by Personal or Company Check
If you pay by personal or company check, you will be invoiced at the time of setup for new services, however these services will not be provisioned until we receive your payment. For the recurring amount due for existing services on your account, you will be invoiced on or about the first day of every month. Your payment is considered late after 15 days and your service will be suspended. Please ensure that we have your most recent contact information at all times. 223 Interactive Web Studios will attempt to provide an email notice that your account is past due, however if your account is suspended for a balance due, you will be subject to a $25 reactivation fee. You must submit a reactivation request via email and possibly a secure form of payment to reestablish your service. Please mail payments to:
223 Interactive Web Studios
140 South Village Avenue, Suite 200
Exton, PA 19341
Pricing
223 Interactive Web Studios reserves the right to change its pricing of products and services at any time. If the customer is on a prepaid account, the customer has the right to accept or deny the new rates. Should the customer deny the new rates, 223 Interactive Web Studios shall provide the customer a prorated refund at current rates of any unused time.
Billing Cycle
223 Interactive Web Studios offers a monthly billing cycle to all customers for most plans. Whether your billing cycle is quarterly, semi-annually, or annually your bill will recur on the 1st day of the month. For most plans, new services ordered will be pro-rated the first month. 223 Interactive Web Studios does not pro-rate all plans, If you have billing questions, please submit a ticket to us using the online ticket system found within our online billing system. If you must speak with a representative, please call 484.461.5223; understand, however, that a ticket inquiry will receive a more timely response.
Upgrade Policy
If you upgrade, your next statement will reflect the difference between what you are currently paying and the fee for your new service. A setup fee is required for some upgrades. If you have questions about changing your account or would like to upgrade you account, please contact us at 484.461.5223 for details.
Support Policy
223 Interactive Web Studios provideds free email technical support for all of it's products and services. We do not provide any phone support for technical inquiries.
In the event of any dispute regarding these rules, 223 Interactive Web Studios may determine violations of these rules in its sole discretion.
Late Fee
In the event that your account is deactivated due to nonpayment, please review your account online for the overdue amount. Your payment must include the $25.00 late fee for your account(s) to be reactivated.
Service Cancellation
To authenticate a cancellation request, you must email us 72 hours prior to our billing cycle, being the 1st of every month. You must include your account email address, account name and the domain on which you want to cancel the service.
We cannot accept cancellation requests over the phone for security reasons. If cancellation request has not been confirmed prior to 72 hours, 223 Technology LLC is not responsible for auto processing charges, and customer agrees to accept responsibility with bank or credit card company.
If you have specific questions about cancelling your account with 223 Technology LLC, please contact us at 1-877-223-7203. A representative will be happy to present your options and assist you with your request.
Thank you for your service,
223 Interactive LLC
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